1. How long will my delivery take?
Usually, it will take 2-3 business days to confirm your payment and to process your order. For air mail, it will take 2 weeks, as all items are shipped from Hong Kong. For DHL express, it will only take 1 to 2 business days. You will receive an email notification with the tracking number.
2. Do you deliver overseas?
3. How much does the delivery cost?
At the moment. we offer FREE shipping to Australia and New Zealand addresses by air mail. You can also pay for DHL express when you check out, and the cost depends on the weight of your order.
4. How do I redeem a discount code?
You can redeem the discount code in the shopping cart.
5. Who can shop online?
Online shopping is available to customers in Australia (NSW, QLD, ACT, NT, TAS, SA, WA and VIC) and New Zealand. You can browse and buy our wide range of building blocks products online.
6. Can you deliver to a PO Box?
7. My order hasn't arrived, what now?
If your order hasn't arrived, please contact Customer Support at email@example.com , and we will look into it for you.
8. Can I buy items online in New Zealand?
Buying items online is currently available for Australia and New Zealand through www.jekca.co .
9. Do you offer click and collect service?
No, but we provide free delivery service to your hands!.
10. Can I order from overseas and have the product delivered to an address in Australia?
Yes, you can order products from overseas on www.jekca.co but items can only be delivered to addresses in Australia or New Zealand.
11. I'm having trouble ordering online, can you help me?
If you're having trouble buying products online, contact Customer Support at firstname.lastname@example.org for assistance.